docQmed Transcription Outsourcing: Expertise and Cost Effective Results

We understand your concerns.

Medical transcription, it sounds simple. But like you, we understand that transcription is a complex process that directly impacts your reimbursement cycle. Consistently great results can only be achieved if every step in the process — from dictation to report to final signature — is supported by highly skilled staff, integrated technology, and management controls.

• You face increasing costs and documentation demands
• Recruiting, training and retaining your in-house qualified transcriptionists is extremely costly
• Capital funds, for new technology, must be budgeted for future implementation often taking two or more years; and funds are not always available when it is needed.

docQmed takes the headache out of transcription workflow—efficiently and cost-effectively.

docQmed outsourcing vs. in-house
Want support that meets your individual needs? docQmed offers full or partial outsourcing. We provide a cost-effective solution for increasing and/or fluctuating transcription volumes through access to our network of transcriptionists.

Quality and turnaround
Demand the highest quality and consistent turnaround? docQmed transcription outsourcing services and solutions produce measurable improvements in transcription turnaround times, cost management, and client satisfaction.

Staffing issues
Burdened with turnover, workflow management, and space constraints? Outsourcing to docQmed eliminates hiring and retention concerns, workflow bottlenecks created by staff turnover, vacations and family medical leave, and the space requirements of on-site transcription staff.

docQmed, LLC is unique in the industry.
Many national and local organizations will not type in your hospital transcription software. We are more than happy to type directly into hospital transcription systems with a team of qualified medical transcriptionists that will become as familiar with your work style and production efforts as if they were hand-picked by you to work on site.We are glad to furnish only qualified MTs. We use a private communications network to communicate confidentially over a publicly accessible network.

Clear communication regarding line or character production is obvious to the Hospital HIM Department, as well as our MT’s. TAT (turn-around time) is greatly enhanced due to dynamic direct typing into your system. You will enjoy immediate availability for your medical staff to view and print patient reports, upon completion at your convenience.

We work very hard to establish clear daily communications with your HIM department. We will establish a “point of contact” to monitor daily backlog and production from our MT staff. This daily communication allows us to staff the account according to your daily needs and special emphasis that may be required. Your HIM or radiology department will be able to contact our staff, seven days a week.

docQmed establishes teams for each account. The teams take “ownership” for your account. Team captains maintain coverage through calendars that are accessible by our staff and you so that you always know who will be transcribing at any hour of the day or night. We work with you to insure our very best manpower to address your coverage needs.

Our MT staff is comprised of only experienced “domestic” medical transcriptionists. We work very hard to identify those workers who possess acute-care experience and who can demonstrate they can work on their assigned team and meet the team objectives established by your account. These objectives are clearly communicated to each team. Our teams will be responsive to your special needs for peaks, spikes in volume, and JCAHO visits. Volume expectations are established with our MT staff that allows us to consistently type within your required TAT’s. Many of our health-care customers develop strong working relationships with our MTs assigned to their accounts. We promote verbal phone communications with our respective personnel. This allows our docQmed personnel to better understand and communicate direction to the rest of the account team.

Unlike large MT organizations, you will be afforded direct communications with docQmed owners and managers! We are accessible by phone or in person! If you have additional opportunities or concerns that need our attention, we really are only a telephone call away. docQmed will always guarantee easy accessibility to address needed solutions.

We are here to assist in special projects, dictation spikes, or heavy backlogs that you need to reduce immediately.

Once we determine your needs and requirements, we assign the needed manpower to accomplish this objective for a short term or long term that will continue as long as we are needed.

Our customer base is made up of imaging centers, physician groups, radiology departments, behavioral health and small, medium and large acute-care health systems. We can take weekend work only. We can take department work only. We will demonstrate flexibility to accommodate your special interests. Our MT staff is located nationally and can work any shift required. docQmed, LLC is unique in the industry. Many national and local MT organizations will not type in your hospital transcription software because usually they learn one system and variation of systems would decrease their production any, thus, their pay. docQmed; however, has many transcriptionists who probably already are familiar with your specific software. It is in this situation that the team approach becomes so successful and rewarding for both client and transcriptionist. We are more than happy to type directly into hospital transcription systems. We work with the various hospital IS departments to enable secure virtual private network (VPN) connections onto the hospital network for access to your current transcription module.